Turn customer feature requests into reviewable Linear work
Collect what customers are asking for without interrupting your day to copy requests into the product backlog.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Feature suggestions scattered across support tickets are hard to compare and easy to forget.
- Keep requests in the team's existing Linear workspace.
- Preserve the problem customers want solved, not just a short label.
- Make product review easier when you have time to focus.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Linear to Notis once.
- 2In the portal, create an automation and describe in one plain-language instruction that qualifying feature requests should become Linear issues with the requested outcome and ticket context.
- 3Select the Zendesk New Zendesk Ticket trigger and choose a run-report channel.
- 4Test with one real feature request and review the resulting issue.
Questions about this workflow
Does this add every support ticket to the product backlog?
The instruction can specify that only tickets asking for a product capability should create an issue.
Can the issue explain why the customer wants the feature?
Ask Notis to include the customer's goal and supporting ticket details in the issue description.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Linear. A trigger fires from one place; an action lands in another.
Zendesk triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New User Created
Triggered when a new user is created in Zendesk.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Zendesk and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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