Make high-impact customer workflow risks visible
When a product issue threatens an important customer workflow, Notis can give the team a Linear item to assess.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Business impact is easy to lose when a technical issue is summarized without the affected customer workflow.
- Keep the affected workflow alongside the reported defect.
- Help teams assess customer impact during triage.
- Avoid a second manual write-up for important cases.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Linear to Notis once via the portal.
- 2Create an automation and tell Notis in one plain-language instruction to create a Linear issue for new tickets describing a significant customer workflow at risk, including the affected workflow and impact.
- 3Choose Zendesk New Zendesk Ticket as the trigger and select a channel for run reports.
- 4Test with one suitable real ticket and review the issue context.
Questions about this workflow
How should significance be described?
Use language your team recognizes for meaningful workflow risk, and ask Notis to carry the described impact into the issue.
Does this assign an account priority?
The workflow creates an issue with context. Your team can review and prioritize it in Linear.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Linear. A trigger fires from one place; an action lands in another.
Zendesk triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New User Created
Triggered when a new user is created in Zendesk.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Zendesk and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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