Keep customer data-loss reports visible in Linear
When a customer reports missing or at-risk data, let Notis create a trackable issue with the details close at hand.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Reports involving customer data can be stressful to track across separate support and engineering queues.
- Create a clear technical follow-up for concerning data reports.
- Carry the customer's described symptoms into the issue.
- Reduce the mental load of remembering a separate escalation.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Linear to Notis once in the portal.
- 2Create an automation and instruct Notis in plain language to create a Linear issue for new tickets reporting missing, overwritten, or inaccessible data.
- 3Choose the New Zendesk Ticket trigger and a channel for run reports.
- 4Test with one real example appropriate for your workflow and review the created issue.
Questions about this workflow
Can the instruction focus on actual data symptoms?
Yes. Describe the reports that should qualify, such as missing, overwritten, or inaccessible data.
Does this replace the support response?
No. It adds an engineering tracking item while the support ticket remains available for customer communication.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Linear. A trigger fires from one place; an action lands in another.
Zendesk triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New User Created
Triggered when a new user is created in Zendesk.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Zendesk and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Linear.