Give product-caused onboarding blockers a clear follow-up
Capture where customers get stuck during setup, so the team can review recurring blockers without another manual handoff.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Setup blockers arrive while you are doing other work, and follow-up can fall through when tickets blend into the queue.
- Keep the blocked setup step visible to the team.
- Distinguish product friction from general how-to questions.
- Give recurring onboarding problems a reviewable home.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Linear to Notis once.
- 2Create an automation with one plain-language instruction to create a Linear issue when a new ticket describes being blocked by a product issue during onboarding.
- 3Select the Zendesk New Zendesk Ticket trigger and choose a channel for run reports.
- 4Test with one real onboarding blocker and review the issue description.
Questions about this workflow
Do ordinary setup questions qualify?
The instruction can limit issue creation to cases where a product problem prevents progress, rather than questions that support can answer directly.
Can the issue say where setup stopped?
Ask Notis to include the onboarding step the customer could not complete.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Linear. A trigger fires from one place; an action lands in another.
Zendesk triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New User Created
Triggered when a new user is created in Zendesk.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Zendesk and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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