Bring fresh customer evidence into the right Linear issue
When a ticket matches existing work, Notis can add the customer impact as a comment instead of starting a separate thread.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create a comment
Creates a new comment on a specified linear issue.
Why this helps
Related support reports can remain disconnected from the issue the team is already investigating.
- Add useful real-world evidence to existing work.
- Keep the customer impact close to the investigation.
- Avoid creating duplicate tracking items when a match is clear.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Linear to Notis once.
- 2Create an automation and instruct Notis in plain language to find a clearly matching existing Linear issue and comment with the new ticket's customer impact and evidence.
- 3Select the Zendesk New Zendesk Ticket trigger and choose a channel for run reports.
- 4Test with a real ticket that relates to an existing issue and verify the comment.
Questions about this workflow
What if there is no matching issue?
Describe in the instruction how Notis should handle uncertain or missing matches, such as reporting them for review instead of commenting elsewhere.
What can the comment include?
Ask for a concise summary of the customer impact and new evidence from the ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Linear. A trigger fires from one place; an action lands in another.
Zendesk triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New User Created
Triggered when a new user is created in Zendesk.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Zendesk and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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