Keep customer-facing product commitments from slipping
When support has promised a product follow-up, let Notis put the commitment somewhere the team can track.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
A promise made in a support conversation can be forgotten when it lives only in a busy ticket queue.
- Give explicit commitments a visible tracking item.
- Retain what was promised and the ticket context.
- Reduce reliance on memory for customer follow-through.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Linear to Notis once through the portal.
- 2Create an automation and tell Notis in one plain-language instruction to create a Linear issue when a new ticket records a specific product follow-up promised to a customer.
- 3Choose the Zendesk New Zendesk Ticket trigger and a channel for run reports.
- 4Test with one real ticket containing a commitment and check the issue wording.
Questions about this workflow
Will any future-looking customer request create an issue?
Ask Notis to create an issue only when a specific follow-up has been promised, rather than for general requests.
Can the commitment be summarized?
Ask Notis to capture the promised outcome and relevant context in the issue description.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Linear. A trigger fires from one place; an action lands in another.
Zendesk triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New User Created
Triggered when a new user is created in Zendesk.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Zendesk and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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