Move Zendesk bug reports into Linear with their context intact
Let Notis turn incoming defect reports into engineering work, so you can keep customer context without manually rewriting the ticket.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Copying bug details between support and engineering interrupts focused work and makes reproduction clues easy to lose.
- Create a trackable engineering issue from a new support report.
- Keep the customer's description and impact together for triage.
- Reduce manual handoffs when switching between support and product work.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Linear to Notis once through the portal.
- 2In Automations, create an automation and enter a plain-language instruction to create a Linear issue for each new ticket that reports a product bug, including the useful ticket context.
- 3Select the Zendesk New Zendesk Ticket trigger and choose a channel for run reports.
- 4Test with one real bug ticket and review the resulting issue.
Questions about this workflow
Will every new ticket become a bug issue?
Describe in the prompt that this is for tickets reporting product defects. Notis uses the ticket context to decide whether the instruction applies.
Will the Linear issue include Zendesk details?
Ask Notis to include relevant ticket context in the issue description, such as symptoms, reproduction clues, and customer impact.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Linear. A trigger fires from one place; an action lands in another.
Zendesk triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New User Created
Triggered when a new user is created in Zendesk.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Zendesk and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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