Give customer-reported billing defects a Linear home
Keep billing product problems visible to the people who can investigate them, without a manual ticket rewrite.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Billing complaints can get mixed with account questions, making software defects harder to spot and follow up.
- Separate product defects from routine billing questions through the instruction.
- Preserve what happened and the customer's reported impact.
- Give the team a Linear issue to investigate.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Linear to Notis once in the portal.
- 2Create an automation with a plain-language instruction to create a Linear issue for new tickets reporting a billing or subscription product defect.
- 3Select New Zendesk Ticket from Zendesk as the trigger and choose a channel for run reports.
- 4Test with one real billing defect ticket and review the issue.
Questions about this workflow
Will account questions also create issues?
Tell Notis to create an issue only when the ticket describes a product defect, rather than a general billing question.
What should the Linear issue contain?
Ask it to carry the symptom, relevant ticket context, and customer impact into the description.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Linear. A trigger fires from one place; an action lands in another.
Zendesk triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New User Created
Triggered when a new user is created in Zendesk.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Zendesk and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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