Keep Jira work grounded in customer reports
When a new Zendesk ticket matches existing Jira work, ask Notis to add a concise update so the team sees the customer impact in context.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Edit Issue
Updates an existing jira issue with field values and operations. supports direct field parameters (summary, description, assignee, priority, etc.) that are merged with the fields parameter. direct parameters take precedence.
Why this helps
Engineering may make decisions from stale issue details while fresh customer evidence remains in Zendesk.
- Bring fresh support evidence into ongoing work.
- Reduce manual issue lookup and context switching.
- Help teams judge customer impact with current examples.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Jira once in the Notis portal.
- 2Create an automation in Automations, then choose a name and prompt.
- 3Tell Notis to find relevant existing Jira work for a new ticket and update a matching issue with a concise customer impact summary.
- 4Choose the New Zendesk Ticket trigger and select a report channel.
- 5Test with one real ticket that relates to a known Jira issue.
Questions about this workflow
What if there is no matching Jira issue?
State in the instruction whether Notis should skip the ticket or create a new issue. Test the behavior with an example where no match exists.
Can Notis know whether a Jira issue is related?
Notis can assess the ticket and Jira information available to it. Give clear matching guidance and review the result in your test.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Jira. A trigger fires from one place; an action lands in another.
Zendesk triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New User Created
Triggered when a new user is created in Zendesk.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Zendesk and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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