Turn customer tickets into actionable Jira issues
Send new Zendesk tickets that need product or engineering attention into Jira, with the customer report and key context ready for the team.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
Important customer reports can get buried in support queues or lose context when someone manually re-enters them in Jira.
- Reduce manual copying between support and engineering.
- Keep the customer report close to the work it informs.
- Make actionable product issues visible in the Jira backlog.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Jira once in the Notis portal.
- 2Create an automation in Automations, then choose a name and prompt.
- 3Tell Notis to review new Zendesk tickets and create a Jira issue when a ticket describes actionable product or engineering work.
- 4Choose the New Zendesk Ticket trigger and select a report channel.
- 5Test with one real ticket and review the Jira issue and run report.
Questions about this workflow
Will every new Zendesk ticket create a Jira issue?
Describe the conditions in your instruction. Notis can assess ticket content and create an issue when it meets your stated criteria.
Can Notis include customer context?
Ask Notis to summarize the ticket and include relevant details in the Jira issue. The available ticket data determines what context it can use.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Jira. A trigger fires from one place; an action lands in another.
Zendesk triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New User Created
Triggered when a new user is created in Zendesk.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Zendesk and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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