Turn related support reports into focused Jira work
Reduce duplicate backlog noise by asking Notis to group similar customer reports into Jira issues when the available context supports it.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Why this helps
Teams can waste time triaging repeat reports one by one and end up with overlapping Jira work.
- Spot repeated customer pain when relevant ticket context is available.
- Create a batch of issues for distinct themes in one Jira call.
- Spend less time creating overlapping backlog entries.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Jira once in the Notis portal.
- 2Create an automation in Automations, then choose a name and prompt.
- 3In one instruction, ask Notis to review the new ticket and available related reports, group distinct actionable themes, and create Jira issues for those themes.
- 4Choose the New Zendesk Ticket trigger and select a report channel.
- 5Test with one real ticket and check for sensible grouping and Jira issues.
Questions about this workflow
Can Notis search all historical Zendesk tickets?
This workflow can use information available to the automation. Specify what related ticket context should be considered, and verify the result with a real example.
Does it deduplicate Jira issues automatically?
Ask Notis to check relevant Jira context before creating issues if that information is available. Validate its duplicate handling during the test.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Jira. A trigger fires from one place; an action lands in another.
Zendesk triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New User Created
Triggered when a new user is created in Zendesk.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Zendesk and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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