Keep account stakeholders in the loop
When a new Zendesk user starts qualifying account work, ask Notis to add the stakeholder who needs Jira updates as a watcher.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Why this helps
People responsible for an account can miss internal progress when they are not connected to the Jira work.
- Keep relevant stakeholders connected to account tasks.
- Reduce manual requests to watch Jira issues.
- Make follow-up progress easier to see.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Jira once in the Notis portal.
- 2Create an automation in Automations, then choose a name and prompt.
- 3Tell Notis which new users create Jira work, how to identify the relevant issue and stakeholder, and when to add that person as a watcher.
- 4Choose the New User Created trigger and select a report channel.
- 5Test with one real user event and confirm the intended stakeholder is watching the issue.
Questions about this workflow
What does Jira need to add a watcher?
The Jira watcher action uses the user's account id. Notis needs enough information to identify the right account.
Can watchers be added only for certain accounts?
Yes. Describe the qualifying account context in the automation instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Jira. A trigger fires from one place; an action lands in another.
Zendesk triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New User Created
Triggered when a new user is created in Zendesk.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Zendesk and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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