Keep the right people informed about customer impact
Let the people who need to follow a customer problem see Jira updates without relying on someone to remember each manual handoff.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Why this helps
Stakeholders miss issue updates when nobody connects a fresh customer report to their Jira watch list.
- Bring relevant stakeholders into issue update notifications.
- Reduce manual requests to follow an issue.
- Connect customer impact to the people responsible for the area.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Jira once in the Notis portal.
- 2Create an automation in Automations, then choose a name and prompt.
- 3Tell Notis to identify the relevant Jira issue and stakeholder from a new ticket, then add that stakeholder as a watcher when appropriate.
- 4Choose the New Zendesk Ticket trigger and select a report channel.
- 5Test with one real ticket and confirm the correct watcher appears.
Questions about this workflow
What information is needed to add a watcher?
Jira uses a user account id. Notis needs enough available context to identify the intended Jira user.
Will every customer ticket add a watcher?
Set criteria in your instruction so Notis only adds a watcher for the customer impact cases you care about.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Jira. A trigger fires from one place; an action lands in another.
Zendesk triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New User Created
Triggered when a new user is created in Zendesk.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Zendesk and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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