Keep Jira status aligned with customer outcomes
When a new ticket confirms a defined outcome, ask Notis to transition the related Jira issue so its status reflects what support learned.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Transition Issue
Transitions a jira issue to a different workflow state, with support for transition name lookup and user assignment by email.
Why this helps
Jira work can stay in the wrong status after a customer outcome has already changed what the team needs to do.
- Reflect customer outcomes in Jira workflow status.
- Reduce manual status updates after support follow-up.
- Keep issue progress visible across teams.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Jira once in the Notis portal.
- 2Create an automation in Automations, then choose a name and prompt.
- 3Tell Notis what customer outcome should trigger a Jira transition, how to find the related issue, and which transition to use.
- 4Choose the New Zendesk Ticket trigger and select a report channel.
- 5Test with one real ticket that matches the outcome and verify the Jira status.
Questions about this workflow
Can any status be selected?
Jira transitions must be available for the issue. Check the workflow and test the requested transition with a real issue.
Should a ticket closing always transition the Jira issue?
Only use that condition if it reflects your team's actual resolution rule. Describe the intended signal precisely.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Jira. A trigger fires from one place; an action lands in another.
Zendesk triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New User Created
Triggered when a new user is created in Zendesk.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Zendesk and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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