Make urgent customer reports harder to miss
Route attention to the right Jira issue when a new ticket signals urgency, using a clear message that explains the customer impact.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Send Notification for Issue
Sends a customized email notification for a jira issue.
Why this helps
High impact customer problems can wait in a queue because the people watching related Jira work never hear about them.
- Surface urgent support reports to people following relevant work.
- Include a concise reason for the alert.
- Reduce repeated manual escalation messages.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Jira once in the Notis portal.
- 2Create an automation in Automations, then choose a name and prompt.
- 3Tell Notis how to recognize urgency in a new ticket and to notify the relevant Jira issue with a short customer impact message.
- 4Choose the New Zendesk Ticket trigger and select a report channel.
- 5Test with one real urgent ticket and verify the notification content.
Questions about this workflow
Does Jira notification require an existing issue?
Yes. Tell Notis how to find the relevant Jira issue and what to do if no matching issue is available.
Can Notis determine urgency?
Give it criteria such as explicit customer impact or escalation language, and test the interpretation with real examples.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Jira. A trigger fires from one place; an action lands in another.
Zendesk triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New User Created
Triggered when a new user is created in Zendesk.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Zendesk and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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