Capture early product feedback as Jira work
When new user context reveals a product request or onboarding gap, ask Notis to create a focused Jira issue for review.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
Early feedback tied to account setup can be lost before the product team sees a clear, actionable summary.
- Give product feedback a place in the Jira backlog.
- Preserve the new user context behind the request.
- Reduce manual escalation of account setup friction.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Jira once in the Notis portal.
- 2Create an automation in Automations, then choose a name and prompt.
- 3Tell Notis which new user events indicate actionable product feedback or onboarding friction and to create a concise Jira issue for those cases.
- 4Choose the New User Created trigger and select a report channel.
- 5Test with one real user event that contains a qualifying signal.
Questions about this workflow
Can the new user event itself include product feedback?
This workflow depends on relevant context being available with the event. If the user event lacks the feedback, use a ticket trigger for the feedback instead.
How can we avoid issues for ordinary signups?
Set an explicit qualifying rule in the instruction and test with both a qualifying and a routine example.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Jira. A trigger fires from one place; an action lands in another.
Zendesk triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New User Created
Triggered when a new user is created in Zendesk.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Zendesk and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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