Connect related Jira work surfaced by support
When a new ticket points to multiple pieces of Jira work, ask Notis to link the related issues and explain the connection.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Link Issues
Links two jira issues using a specified link type with optional comment.
Why this helps
Related engineering work can remain disconnected, making shared customer impact or dependencies hard to see.
- Make relationships between work items easier to find.
- Keep shared customer context connected to relevant work.
- Reduce manual cross-referencing in Jira.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Jira once in the Notis portal.
- 2Create an automation in Automations, then choose a name and prompt.
- 3Tell Notis to identify relevant Jira issues from a new Zendesk ticket and link related issues with an explanatory comment when appropriate.
- 4Choose the New Zendesk Ticket trigger and select a report channel.
- 5Test with one real ticket that relates to two known Jira issues.
Questions about this workflow
Can it choose the Jira link type?
Describe the relationship you want Notis to use. The Jira action requires a configured link type, so ensure the requested type is available in your Jira instance.
Will unrelated issues be linked?
Set a clear relevance rule in your instruction and test it with a ticket whose related Jira work is known.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Jira. A trigger fires from one place; an action lands in another.
Zendesk triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New User Created
Triggered when a new user is created in Zendesk.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Zendesk and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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