Organize urgent customer work into a Jira sprint
When a new report confirms a defined surge in customer impact, ask Notis to create a focused sprint for the team to coordinate work.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Sprint
Creates a new sprint on a jira board with optional start/end dates and goal.
Why this helps
A cluster of customer issues can demand coordination, yet teams may lack a quick way to organize the response in Jira.
- Give a coordinated response a defined Jira container.
- Reduce setup overhead during a customer issue surge.
- Keep sprint intent visible with a concise goal.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Jira once in the Notis portal.
- 2Create an automation in Automations, then choose a name and prompt.
- 3Tell Notis the surge threshold and board context to use, then ask it to create a Jira sprint with a clear customer response goal when the threshold is met.
- 4Choose the New Zendesk Ticket trigger and select a report channel.
- 5Test with a real example and confirm the threshold and board details are available.
Questions about this workflow
Can Notis calculate a surge from one ticket?
A surge threshold needs relevant volume or baseline context. Supply that context in your instruction or available data before relying on the decision.
Does creating a sprint move issues into it?
No, this action creates the sprint. Moving issues to a sprint is a separate Jira action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Jira. A trigger fires from one place; an action lands in another.
Zendesk triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New User Created
Triggered when a new user is created in Zendesk.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Zendesk and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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