Connect customer demand to Jira release planning
Ask Notis to create a Jira version when a new customer report meets your release planning criteria and provides enough project context.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Version
Creates a new version for releases or milestones in a jira project.
Why this helps
Customer driven milestones can be hard to coordinate when release planning and support signals live in separate places.
- Make a customer driven milestone visible in Jira.
- Reduce manual setup for release planning.
- Give qualifying demand a consistent release planning marker.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Jira once in the Notis portal.
- 2Create an automation in Automations, then choose a name and prompt.
- 3Tell Notis which customer demand signal warrants a Jira version and how to determine the project and version name from available context.
- 4Choose the New Zendesk Ticket trigger and select a report channel.
- 5Test with one real ticket and verify the project context and version details.
Questions about this workflow
Does one ticket always justify a release version?
No. State the specific release planning criteria and verify that the signal is available before creating a version.
Can Notis pick the Jira project?
Only provide project guidance that can be grounded in available ticket or Jira context. Review the selected project in the test run.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Jira. A trigger fires from one place; an action lands in another.
Zendesk triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New User Created
Triggered when a new user is created in Zendesk.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Zendesk and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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