Turn new user needs into owned Jira follow-up
When a new Zendesk user should prompt internal work, ask Notis to create a Jira task with the available account context.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
Teams can miss account setup or onboarding follow-up when a new user appears in Zendesk without an obvious internal next step.
- Make account follow-up visible in Jira.
- Reduce manual tracking of new user needs.
- Capture the relevant available user context in one task.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Jira once in the Notis portal.
- 2Create an automation in Automations, then choose a name and prompt.
- 3Tell Notis which new users need internal follow-up and what context to include in a Jira task.
- 4Choose the New User Created trigger and select a report channel.
- 5Test with one real new user event and review the resulting Jira task.
Questions about this workflow
Will each new Zendesk user create a task?
Your instruction can limit task creation to the new users who meet your follow-up criteria.
What user information can be included?
Notis can use information provided by the trigger. Ask for the relevant available details and verify them in a test.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Jira. A trigger fires from one place; an action lands in another.
Zendesk triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New User Created
Triggered when a new user is created in Zendesk.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Zendesk and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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