Bring the customer voice into Jira discussions
Ask Notis to add a focused comment to relevant Jira work when new customer evidence arrives in Zendesk.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Why this helps
Customer details can stay siloed in support, leaving Jira discussions without the examples that explain why work matters.
- Make customer examples visible in the issue discussion.
- Avoid copying long ticket threads into Jira.
- Preserve a concise record of new support evidence.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Jira once in the Notis portal.
- 2Create an automation in Automations, then choose a name and prompt.
- 3Tell Notis to find the relevant Jira issue for a new Zendesk ticket and add a concise comment with the customer context and ticket reference.
- 4Choose the New Zendesk Ticket trigger and select a report channel.
- 5Test with one real ticket and review the comment on the Jira issue.
Questions about this workflow
Can the comment include a Zendesk link?
Ask Notis to include the ticket reference or link when that information is available in the event data.
Can Notis summarize a long ticket?
Yes, ask for a concise summary focused on the customer impact and relevant evidence.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Jira. A trigger fires from one place; an action lands in another.
Zendesk triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New User Created
Triggered when a new user is created in Zendesk.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Zendesk and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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