Keep customer evidence with the Jira issue
When a Zendesk ticket includes a useful attachment, ask Notis to add it to the Jira issue the team is investigating.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Add Attachment
Uploads and attaches a file to a jira issue.
Why this helps
Screenshots and other customer evidence can get separated from the Jira work needed to investigate the report.
- Keep useful customer files next to the related work.
- Reduce manual downloading and re-uploading.
- Help investigators review the evidence in Jira.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Jira once in the Notis portal.
- 2Create an automation in Automations, then choose a name and prompt.
- 3Tell Notis to find the relevant Jira issue and attach useful files from a new Zendesk ticket when the files are available.
- 4Choose the New Zendesk Ticket trigger and select a report channel.
- 5Test with one real ticket that includes an appropriate attachment.
Questions about this workflow
Will this work when a ticket has no attachment?
The instruction can tell Notis to skip attaching files when no relevant attachment is available.
Can Notis choose which files matter?
Describe what counts as useful evidence and review the choice during a test run.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Jira. A trigger fires from one place; an action lands in another.
Zendesk triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New User Created
Triggered when a new user is created in Zendesk.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Zendesk and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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