Give new user follow-up a clear owner
Ask Notis to connect a new Zendesk user with the right Jira follow-up and assign it based on the account context your team provides.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Why this helps
New account work can stall when no one is explicitly responsible for the next step.
- Put a named owner on qualifying new user follow-up.
- Make the next step easier to track.
- Reduce handoff ambiguity for account work.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Jira once in the Notis portal.
- 2Create an automation in Automations, then choose a name and prompt.
- 3Tell Notis which new users need a Jira follow-up and how to identify the appropriate assignee using available context.
- 4Choose the New User Created trigger and select a report channel.
- 5Test with one real user event and confirm the Jira assignment.
Questions about this workflow
Does this workflow create an issue too?
Describe whether Notis should create an issue before assigning it, or whether the assignee action should apply to an issue identified in the available context.
What if the intended assignee cannot be identified?
Set a fallback instruction, such as leaving the work unassigned for review, and test that case.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Jira. A trigger fires from one place; an action lands in another.
Zendesk triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New User Created
Triggered when a new user is created in Zendesk.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Zendesk and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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