Give customer escalations a clear Jira owner
Ask Notis to recognize the relevant work and assign its Jira issue to the responsible person when a customer escalation arrives.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Why this helps
Escalations can sit between teams when a support ticket does not make the next owner obvious.
- Make ownership visible for escalation related work.
- Reduce manual handoffs between support and product teams.
- Help teams act on new customer impact sooner.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Jira once in the Notis portal.
- 2Create an automation in Automations, then choose a name and prompt.
- 3Tell Notis how to identify an escalation, find related Jira work, and assign it to the appropriate owner using available context.
- 4Choose the New Zendesk Ticket trigger and select a report channel.
- 5Test with one real escalation ticket and confirm the Jira assignee.
Questions about this workflow
How does Notis know who should own the issue?
Include ownership guidance in your instruction or rely on ownership information available in Jira. Test the chosen assignee before relying on the flow.
What if there is no related issue?
Specify whether Notis should skip assignment or create an issue first, then test that case.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Jira. A trigger fires from one place; an action lands in another.
Zendesk triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New User Created
Triggered when a new user is created in Zendesk.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Zendesk and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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