Give Jira follow-up useful account context
Ask Notis to add a short comment when a new Zendesk user has details that matter to an internal Jira follow-up.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Why this helps
Internal follow-up can lack the account context needed to understand why the work matters.
- Put relevant account context beside the work.
- Avoid repeated manual re-entry of user details.
- Help teammates understand the reason for follow-up.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Jira once in the Notis portal.
- 2Create an automation in Automations, then choose a name and prompt.
- 3Tell Notis which new user details should be summarized and how to find the Jira issue that should receive a comment.
- 4Choose the New User Created trigger and select a report channel.
- 5Test with one real user event and review the Jira comment for relevance.
Questions about this workflow
Does this create the Jira issue?
This action adds a comment to an existing issue. If the issue needs to be created first, include that in a separate automation using the Jira create issue action.
Can Notis avoid including sensitive details?
Specify which details are appropriate to include and exclude personal or confidential information your team does not want in Jira.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Jira. A trigger fires from one place; an action lands in another.
Zendesk triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New User Created
Triggered when a new user is created in Zendesk.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Zendesk and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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