Make New Support Tickets Easier to Triage
Give your team one review queue for the new tickets arriving in a Zendesk view.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Batch update spreadsheet
Updates a specified range in a google sheet with given values, or appends them as new rows if `first cell location` is omitted; ensure the target sheet exists and the spreadsheet contains at least one worksheet.
Why this helps
When ticket context is split across systems, deciding what deserves attention first takes extra effort.
- Gather new ticket context in one review area.
- Review incoming work alongside team priorities.
- Use available ticket details to support triage decisions.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Google Sheets once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name the review workflow.
- 3Tell Notis to append each new ticket's available details to the review area in your existing support workbook.
- 4Pick the New Zendesk Ticket trigger and its Zendesk view, choose a report channel, and test with one real ticket.
Questions about this workflow
Will Notis assign a priority automatically?
Only ask for a priority if the event provides enough information or you supply the criteria. Otherwise, use the sheet to support a human review.
Can I use a separate worksheet for the queue?
Yes. Create the worksheet in the workbook first, then name it in your instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Google Sheets. A trigger fires from one place; an action lands in another.
Zendesk triggers
Google Sheets actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Sheet to Spreadsheet
Adds a new sheet (worksheet) to a spreadsheet. use this tool to create a new tab within an existing google sheet, optionally specifying its title, index, size, and other properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Aggregate Column Data
Searches for rows where a specific column matches a value and performs mathematical operations on data from another column.
New User Created
Triggered when a new user is created in Zendesk.
Append Dimension
Tool to append new rows or columns to a sheet, increasing its size. use when you need to add empty rows or columns to an existing sheet.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Batch get spreadsheet
Retrieves data from specified cell ranges in a google spreadsheet; ensure the spreadsheet has at least one worksheet and any explicitly referenced sheet names in ranges exist.
Batch update spreadsheet
Updates a specified range in a google sheet with given values, or appends them as new rows if `first cell location` is omitted; ensure the target sheet exists and the spreadsheet contains at least one worksheet.
Batch Update Values by Data Filter
Tool to update values in ranges matching data filters. use when you need to update specific data in a google sheet based on criteria rather than fixed cell ranges.
Clear Basic Filter
Tool to clear the basic filter from a sheet. use when you need to remove an existing basic filter from a specific sheet within a google spreadsheet.
Clear spreadsheet values
Clears cell content (preserving formatting and notes) from a specified a1 notation range in a google spreadsheet; the range must correspond to an existing sheet and cells.
Connect any two apps with Notis in the middle.
Zendesk and Google Sheets, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Google Sheets.