Keep New Zendesk Tickets Visible in Google Sheets
Give every new ticket a place in your intake tracker, so the next follow-up is easier to find.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Append Values to Spreadsheet
Tool to append values to a spreadsheet. use when you need to add new data to the end of an existing table in a google sheet.
Why this helps
New tickets can get lost between Zendesk views, inboxes, and the team's working notes.
- Keep a searchable record of incoming tickets.
- Review new work alongside the team's other priorities.
- Reduce manual copying between Zendesk and Sheets.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Google Sheets once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3In one instruction, tell Notis to append each new ticket's available details to your existing intake sheet.
- 4Pick the New Zendesk Ticket trigger for the Zendesk view you use, choose a report channel, and test with a real ticket.
Questions about this workflow
Which tickets get added?
The automation starts when a new ticket is created in the Zendesk view you select. Notis can include details available from that event.
Does this create the spreadsheet?
No. Use an existing spreadsheet and sheet with headers that fit the ticket details you want to track.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Google Sheets. A trigger fires from one place; an action lands in another.
Zendesk triggers
Google Sheets actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Sheet to Spreadsheet
Adds a new sheet (worksheet) to a spreadsheet. use this tool to create a new tab within an existing google sheet, optionally specifying its title, index, size, and other properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Aggregate Column Data
Searches for rows where a specific column matches a value and performs mathematical operations on data from another column.
New User Created
Triggered when a new user is created in Zendesk.
Append Dimension
Tool to append new rows or columns to a sheet, increasing its size. use when you need to add empty rows or columns to an existing sheet.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Batch get spreadsheet
Retrieves data from specified cell ranges in a google spreadsheet; ensure the spreadsheet has at least one worksheet and any explicitly referenced sheet names in ranges exist.
Batch update spreadsheet
Updates a specified range in a google sheet with given values, or appends them as new rows if `first cell location` is omitted; ensure the target sheet exists and the spreadsheet contains at least one worksheet.
Batch Update Values by Data Filter
Tool to update values in ranges matching data filters. use when you need to update specific data in a google sheet based on criteria rather than fixed cell ranges.
Clear Basic Filter
Tool to clear the basic filter from a sheet. use when you need to remove an existing basic filter from a specific sheet within a google spreadsheet.
Clear spreadsheet values
Clears cell content (preserving formatting and notes) from a specified a1 notation range in a google spreadsheet; the range must correspond to an existing sheet and cells.
Connect any two apps with Notis in the middle.
Zendesk and Google Sheets, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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