Give each troubleshooting request a clear starting point
Notis can organize what is known about the issue and propose checks for a person to verify before sharing guidance with a customer.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Why this helps
Starting troubleshooting from scratch takes time, and an unsupported suggestion can send a customer down the wrong path.
- Organize the reported problem into a practical review aid
- Keep confirmed facts separate from proposed checks
- Create a useful starting point without sending unreviewed advice
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Google Drive once in the Notis portal.
- 2Create an automation and give it a clear name.
- 3Tell Notis to create a troubleshooting guide from known ticket facts and label any proposed checks for human review.
- 4Choose the New Zendesk Ticket trigger and select where run reports should go.
- 5Test with one real ticket and review all proposed checks before sharing them.
Questions about this workflow
Will the guide be sent to the customer?
No. It is saved as a Drive file for review. Do not treat suggested checks as approved customer guidance until a person verifies them.
What if troubleshooting depends on product documentation?
Provide the necessary product guidance in your instruction or through context available to Notis. The listed Drive actions do not search documentation.
Can it identify missing diagnostic details?
Yes. Ask Notis to list open questions based on what the ticket does not provide.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Google Drive. A trigger fires from one place; an action lands in another.
Zendesk triggers
Google Drive actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add file sharing preference
Modifies sharing permissions for an existing google drive file, granting a specified role to a user, group, domain, or 'anyone'.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Copy file
Duplicates an existing file in google drive, identified by its `file id`.
New User Created
Triggered when a new user is created in Zendesk.
Create Comment
Tool to create a comment on a file. use when you need to add a new comment to a specific file in google drive.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Shared Drive
Tool to create a new shared drive. use when you need to programmatically create a new shared drive for collaboration or storage.
Create File or Folder
Creates a new file or folder with metadata. use to create empty files or folders, or files with content by providing it in the request body (though this action primarily focuses on metadata creation).
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Create a folder
Creates a new folder in google drive, optionally within a parent folder specified by its id or name; if a parent name is provided but not found, the action will fail.
Create Reply
Tool to create a reply to a comment in google drive. use when you need to respond to an existing comment on a file.
Connect any two apps with Notis in the middle.
Zendesk and Google Drive, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Google Drive.