Give the right reviewer access to ticket evidence
If a new ticket needs a second look, Notis can share the relevant existing Drive file with the reviewer you identify.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Add file sharing preference
Modifies sharing permissions for an existing google drive file, granting a specified role to a user, group, domain, or 'anyone'.
Why this helps
A review can stall when the person who needs to weigh in cannot access the supporting material.
- Reduce access delays in a review handoff
- Make the specified evidence available to the reviewer
- Keep the sharing decision tied to a new ticket
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Google Drive once in the Notis portal.
- 2Create an automation and give it a clear name.
- 3Tell Notis which existing Drive file to share, who should review it, and what role to grant when the ticket meets your review criteria.
- 4Choose the New Zendesk Ticket trigger and select where run reports should go.
- 5Test with one real ticket and confirm the reviewer has the intended access.
Questions about this workflow
How does Notis identify the evidence file?
Name the file or describe a reliable way to identify it. The available actions do not promise automatic ticket-to-file matching.
Can access be limited to review cases?
Describe the criteria in your instruction and ensure the needed ticket details are available.
Does this share the Zendesk ticket itself?
No. It changes permissions on an existing Google Drive file.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Google Drive. A trigger fires from one place; an action lands in another.
Zendesk triggers
Google Drive actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add file sharing preference
Modifies sharing permissions for an existing google drive file, granting a specified role to a user, group, domain, or 'anyone'.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Copy file
Duplicates an existing file in google drive, identified by its `file id`.
New User Created
Triggered when a new user is created in Zendesk.
Create Comment
Tool to create a comment on a file. use when you need to add a new comment to a specific file in google drive.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Shared Drive
Tool to create a new shared drive. use when you need to programmatically create a new shared drive for collaboration or storage.
Create File or Folder
Creates a new file or folder with metadata. use to create empty files or folders, or files with content by providing it in the request body (though this action primarily focuses on metadata creation).
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Create a folder
Creates a new folder in google drive, optionally within a parent folder specified by its id or name; if a parent name is provided but not found, the action will fail.
Create Reply
Tool to create a reply to a comment in google drive. use when you need to respond to an existing comment on a file.
Connect any two apps with Notis in the middle.
Zendesk and Google Drive, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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