Put the ticket's next step beside the related Drive file
Ask Notis to add a focused comment to a specified Drive file when a new Zendesk ticket calls for action, keeping the reminder close to the relevant material.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Comment
Tool to create a comment on a file. use when you need to add a new comment to a specific file in google drive.
Why this helps
A follow-up decision made while reading a ticket can disappear into chat or memory, separated from the document it concerns.
- Keep a follow-up note alongside the related Drive material
- Bring a ticket detail to the attention of people reviewing that file
- Reduce the need to restate context in another channel
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Google Drive once in the Notis portal.
- 2Create an automation and give it a clear name.
- 3Tell Notis which Drive file to comment on and what ticket details should inform the comment.
- 4Choose the New Zendesk Ticket trigger and select where run reports should go.
- 5Test with one real ticket and verify that the comment appears on the intended file.
Questions about this workflow
How does Notis know which file to comment on?
Specify the file or a reliable way to identify it in your instruction. The available actions do not promise automatic matching between Zendesk tickets and Drive files.
Can it comment on every ticket?
The trigger fires for new tickets in the selected Zendesk view. Your instruction should state which tickets warrant a comment and what to add.
Does this create a new Drive document?
No. This action adds a comment to an existing file.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Google Drive. A trigger fires from one place; an action lands in another.
Zendesk triggers
Google Drive actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add file sharing preference
Modifies sharing permissions for an existing google drive file, granting a specified role to a user, group, domain, or 'anyone'.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Copy file
Duplicates an existing file in google drive, identified by its `file id`.
New User Created
Triggered when a new user is created in Zendesk.
Create Comment
Tool to create a comment on a file. use when you need to add a new comment to a specific file in google drive.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Shared Drive
Tool to create a new shared drive. use when you need to programmatically create a new shared drive for collaboration or storage.
Create File or Folder
Creates a new file or folder with metadata. use to create empty files or folders, or files with content by providing it in the request body (though this action primarily focuses on metadata creation).
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Create a folder
Creates a new folder in google drive, optionally within a parent folder specified by its id or name; if a parent name is provided but not found, the action will fail.
Create Reply
Tool to create a reply to a comment in google drive. use when you need to respond to an existing comment on a file.
Connect any two apps with Notis in the middle.
Zendesk and Google Drive, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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