Give every new Zendesk ticket a place for its files
Notis can create a Drive folder for a new ticket, so related screenshots, documents, and other evidence have somewhere easy to find.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create a folder
Creates a new folder in google drive, optionally within a parent folder specified by its id or name; if a parent name is provided but not found, the action will fail.
Why this helps
Supporting files can end up scattered across downloads, messages, and unrelated folders while a customer issue is being handled.
- Start a consistent place to collect ticket-related materials
- Make it easier to find the folder while handling the issue
- Reduce manual folder creation for incoming requests
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Google Drive once in the Notis portal.
- 2Create an automation and give it a clear name.
- 3Tell Notis to create a Drive folder for each new ticket and name it using ticket details available from Zendesk.
- 4Choose the New Zendesk Ticket trigger and select where run reports should go.
- 5Test with one real ticket and check the folder name and location.
Questions about this workflow
Will Notis add ticket attachments to the folder?
This workflow creates a folder. Attachment retrieval and upload are not described by the selected actions, so do not expect files to be copied automatically.
Can I ask Notis to include a ticket number in the folder name?
Yes, if Zendesk returns the ticket number. Describe the naming outcome in your instruction.
What starts the folder creation?
A new ticket created in the Zendesk view used by the New Zendesk Ticket trigger.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Google Drive. A trigger fires from one place; an action lands in another.
Zendesk triggers
Google Drive actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add file sharing preference
Modifies sharing permissions for an existing google drive file, granting a specified role to a user, group, domain, or 'anyone'.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Copy file
Duplicates an existing file in google drive, identified by its `file id`.
New User Created
Triggered when a new user is created in Zendesk.
Create Comment
Tool to create a comment on a file. use when you need to add a new comment to a specific file in google drive.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Shared Drive
Tool to create a new shared drive. use when you need to programmatically create a new shared drive for collaboration or storage.
Create File or Folder
Creates a new file or folder with metadata. use to create empty files or folders, or files with content by providing it in the request body (though this action primarily focuses on metadata creation).
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Create a folder
Creates a new folder in google drive, optionally within a parent folder specified by its id or name; if a parent name is provided but not found, the action will fail.
Create Reply
Tool to create a reply to a comment in google drive. use when you need to respond to an existing comment on a file.
Connect any two apps with Notis in the middle.
Zendesk and Google Drive, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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