Make ticket escalations easier to review in Drive
Tell Notis what counts as an escalation and what details to record, then let it create a Drive file when a matching ticket arrives.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create File or Folder
Creates a new file or folder with metadata. use to create empty files or folders, or files with content by providing it in the request body (though this action primarily focuses on metadata creation).
Why this helps
High-priority issues can be difficult to hand off cleanly when the reason for escalation and requested action are not recorded together.
- Capture the reason for escalation in a consistent record
- Make the requested next step clear to reviewers
- Keep important ticket context available in Drive
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Google Drive once in the Notis portal.
- 2Create an automation and give it a clear name.
- 3Tell Notis what ticket conditions count as an escalation and what details to include in the Drive record.
- 4Choose the New Zendesk Ticket trigger and select where run reports should go.
- 5Test with one real ticket that matches your instruction and review the file.
Questions about this workflow
How are escalation conditions configured?
Describe them in your plain-language instruction. The Notis flow does not use field-mapping or filter-building screens.
Does Zendesk provide an escalation field?
The listed trigger only guarantees a new ticket from a specified view. Any additional fields or history needed for your rule must be available from Zendesk or supplied by you.
Will this change the Zendesk ticket status?
No. This workflow creates a Drive file; it does not update Zendesk.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Google Drive. A trigger fires from one place; an action lands in another.
Zendesk triggers
Google Drive actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add file sharing preference
Modifies sharing permissions for an existing google drive file, granting a specified role to a user, group, domain, or 'anyone'.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Copy file
Duplicates an existing file in google drive, identified by its `file id`.
New User Created
Triggered when a new user is created in Zendesk.
Create Comment
Tool to create a comment on a file. use when you need to add a new comment to a specific file in google drive.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Shared Drive
Tool to create a new shared drive. use when you need to programmatically create a new shared drive for collaboration or storage.
Create File or Folder
Creates a new file or folder with metadata. use to create empty files or folders, or files with content by providing it in the request body (though this action primarily focuses on metadata creation).
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Create a folder
Creates a new folder in google drive, optionally within a parent folder specified by its id or name; if a parent name is provided but not found, the action will fail.
Create Reply
Tool to create a reply to a comment in google drive. use when you need to respond to an existing comment on a file.
Connect any two apps with Notis in the middle.
Zendesk and Google Drive, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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