Keep a useful brief for every new Zendesk ticket
When a new ticket arrives, Notis can create a readable Drive brief with the issue, relevant details, and a clear next step.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Why this helps
Important ticket context can get buried in Zendesk, leaving you to reopen the conversation just to remember what needs attention.
- Review ticket context without switching back into Zendesk
- Keep a readable record of the reported issue and follow-up
- Reduce the chance that a new request gets overlooked
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Google Drive once in the Notis portal.
- 2Create an automation and give it a clear name.
- 3Tell Notis to create a concise Drive document with the new ticket's issue, relevant details, and suggested next step.
- 4Choose the New Zendesk Ticket trigger and select where run reports should go.
- 5Test with one real ticket and review the resulting document.
Questions about this workflow
What starts this automation?
A new ticket created in the Zendesk view used by the New Zendesk Ticket trigger.
Does this create a Google Doc?
The Create a File from Text action creates a Drive file from text and supports formats including Google Workspace types. Describe the document you want in your instruction.
Can it include details that are not in the ticket?
Not unless you supply them in the instruction or another available source. The brief should use information returned from Zendesk.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Google Drive. A trigger fires from one place; an action lands in another.
Zendesk triggers
Google Drive actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add file sharing preference
Modifies sharing permissions for an existing google drive file, granting a specified role to a user, group, domain, or 'anyone'.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Copy file
Duplicates an existing file in google drive, identified by its `file id`.
New User Created
Triggered when a new user is created in Zendesk.
Create Comment
Tool to create a comment on a file. use when you need to add a new comment to a specific file in google drive.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Shared Drive
Tool to create a new shared drive. use when you need to programmatically create a new shared drive for collaboration or storage.
Create File or Folder
Creates a new file or folder with metadata. use to create empty files or folders, or files with content by providing it in the request body (though this action primarily focuses on metadata creation).
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Create a folder
Creates a new folder in google drive, optionally within a parent folder specified by its id or name; if a parent name is provided but not found, the action will fail.
Create Reply
Tool to create a reply to a comment in google drive. use when you need to respond to an existing comment on a file.
Connect any two apps with Notis in the middle.
Zendesk and Google Drive, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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