Keep a simple Drive record when Zendesk adds a user
Ask Notis to create a Drive file with the new user's available details, giving your team a consistent reference for later support.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Create File or Folder
Creates a new file or folder with metadata. use to create empty files or folders, or files with content by providing it in the request body (though this action primarily focuses on metadata creation).
Why this helps
A user record can be easy to overlook when the details are only visible in the moment they are created.
- Create a consistent reference as users are added
- Keep user details easy to revisit in Drive
- Reduce repeated manual record creation
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Google Drive once in the Notis portal.
- 2Create an automation and give it a clear name.
- 3Tell Notis what metadata and content to include in the Drive file, using details available from the new user event.
- 4Choose the New User Created trigger and select where run reports should go.
- 5Test with one real user creation and inspect the resulting file.
Questions about this workflow
What user details can go in the file?
Use the details Zendesk provides in the event. If you need additional information, supply it in your instruction or verify that Zendesk makes it available.
Is this the same as a full onboarding workflow?
No. It creates a Drive file as a reference. It does not claim to message the user or update Zendesk.
Can I control the file's contents?
Yes. Describe the contents you want in your plain-language instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Google Drive. A trigger fires from one place; an action lands in another.
Zendesk triggers
Google Drive actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add file sharing preference
Modifies sharing permissions for an existing google drive file, granting a specified role to a user, group, domain, or 'anyone'.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Copy file
Duplicates an existing file in google drive, identified by its `file id`.
New User Created
Triggered when a new user is created in Zendesk.
Create Comment
Tool to create a comment on a file. use when you need to add a new comment to a specific file in google drive.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Shared Drive
Tool to create a new shared drive. use when you need to programmatically create a new shared drive for collaboration or storage.
Create File or Folder
Creates a new file or folder with metadata. use to create empty files or folders, or files with content by providing it in the request body (though this action primarily focuses on metadata creation).
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Create a folder
Creates a new folder in google drive, optionally within a parent folder specified by its id or name; if a parent name is provided but not found, the action will fail.
Create Reply
Tool to create a reply to a comment in google drive. use when you need to respond to an existing comment on a file.
Connect any two apps with Notis in the middle.
Zendesk and Google Drive, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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