See whether a ticket already has a related calendar event
Check for a matching appointment before you spend time coordinating it again.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Find event
Finds events in a specified google calendar using text query, time ranges (event start/end, last modification), and event types; ensure `timemin` is not chronologically after `timemax` if both are provided.
Why this helps
A customer may already have a meeting booked, but the details can be hard to find while handling a ticket.
- Check for a likely existing appointment during ticket triage.
- Use details present in the ticket to guide the search.
- Surface matching event details in the run report.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Google Calendar once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis: For each new ticket, search my primary Google Calendar using the customer name, ticket subject, and any stated date, then report possible matches.
- 4Pick the Zendesk New Ticket trigger and choose where run reports go.
- 5Test with one real ticket that relates to a known calendar event.
Questions about this workflow
Does this change or create calendar events?
No. It searches for possible matches and reports what it finds.
What if the ticket has little identifying information?
The search may be inconclusive. Notis should report that rather than claim there is no event.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Google Calendar. A trigger fires from one place; an action lands in another.
Zendesk triggers
Google Calendar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Insert Calendar into List
Inserts an existing calendar into the user's calendar list.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Update Calendar List Entry
Updates an existing entry on the user\'s calendar list.
New User Created
Triggered when a new user is created in Zendesk.
Delete Calendar
Deletes a secondary calendar. use calendars.clear for clearing all events on primary calendars.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Update Calendar
Updates metadata for a calendar.
Clear Calendar
Clears a primary calendar. this operation deletes all events associated with the primary calendar of an account.
Create Event
Creates an event on a google calendar, needing rfc3339 utc start/end times (end after start) and write access to the calendar. by default, adds the organizer as an attendee unless exclude organizer is set to true.
Delete event
Deletes a specified event by `event id` from a google calendar (`calendar id`); this action is idempotent and raises a 404 error if the event is not found.
Create a calendar
Creates a new, empty google calendar with the specified title (summary).
Connect any two apps with Notis in the middle.
Zendesk and Google Calendar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Google Calendar.