Never lose track of a promised customer callback
When a new ticket includes a specific callback time, put it on your calendar so the promise stays visible.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Quick Add Event
Parses natural language text to quickly create a basic google calendar event with its title, date, and time, suitable for simple scheduling; does not support direct attendee addition or recurring events, and `calendar id` must be valid if not 'primary'.
Why this helps
Callback promises can get buried in a growing ticket queue.
- Keep promised callbacks visible alongside the rest of your day.
- Skip manually copying callback details from tickets.
- Avoid guessing when a ticket does not include a clear time.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Google Calendar once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis: Create a Google Calendar reminder for a new ticket only when it includes a clear callback date and time. Use the ticket details for the event title.
- 4Pick the Zendesk New Ticket trigger and choose where run reports go.
- 5Test with one real ticket that includes a callback time.
Questions about this workflow
What if the ticket does not include a callback time?
Notis should skip creating the event rather than guess a date or time.
Can the reminder include the ticket subject?
Yes. Ask Notis to use the ticket subject and callback context in the event title.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Google Calendar. A trigger fires from one place; an action lands in another.
Zendesk triggers
Google Calendar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Insert Calendar into List
Inserts an existing calendar into the user's calendar list.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Update Calendar List Entry
Updates an existing entry on the user\'s calendar list.
New User Created
Triggered when a new user is created in Zendesk.
Delete Calendar
Deletes a secondary calendar. use calendars.clear for clearing all events on primary calendars.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Update Calendar
Updates metadata for a calendar.
Clear Calendar
Clears a primary calendar. this operation deletes all events associated with the primary calendar of an account.
Create Event
Creates an event on a google calendar, needing rfc3339 utc start/end times (end after start) and write access to the calendar. by default, adds the organizer as an attendee unless exclude organizer is set to true.
Delete event
Deletes a specified event by `event id` from a google calendar (`calendar id`); this action is idempotent and raises a 404 error if the event is not found.
Create a calendar
Creates a new, empty google calendar with the specified title (summary).
Connect any two apps with Notis in the middle.
Zendesk and Google Calendar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Google Calendar.