Find open meeting times while triaging a ticket
When a customer asks to meet, check your calendar for open slots within the date range they provided.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Find free slots
Finds free/busy time slots in google calendars for specified calendars within a defined time range (defaults to the current day utc if `time min`/`time max` are omitted), enhancing busy intervals with event details; `time min` must precede `time max` if both are provided.
Why this helps
Finding a time for a customer can mean switching between the ticket and calendar several times.
- See available times without leaving ticket triage to inspect your calendar.
- Use only the date range stated in the ticket.
- Get a run report with the availability result.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Google Calendar once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis: For a new ticket requesting a meeting, find available slots on my primary calendar within the date range the customer gave and report the result.
- 4Pick the Zendesk New Ticket trigger and choose where run reports go.
- 5Test with one real ticket that includes a date range.
Questions about this workflow
Will this book a meeting automatically?
No. It finds free slots and reports them so you can choose what to offer.
What if the customer gives no date range?
The instruction should ask Notis to report that a date range is missing rather than search an assumed window.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Google Calendar. A trigger fires from one place; an action lands in another.
Zendesk triggers
Google Calendar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Insert Calendar into List
Inserts an existing calendar into the user's calendar list.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Update Calendar List Entry
Updates an existing entry on the user\'s calendar list.
New User Created
Triggered when a new user is created in Zendesk.
Delete Calendar
Deletes a secondary calendar. use calendars.clear for clearing all events on primary calendars.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Update Calendar
Updates metadata for a calendar.
Clear Calendar
Clears a primary calendar. this operation deletes all events associated with the primary calendar of an account.
Create Event
Creates an event on a google calendar, needing rfc3339 utc start/end times (end after start) and write access to the calendar. by default, adds the organizer as an attendee unless exclude organizer is set to true.
Delete event
Deletes a specified event by `event id` from a google calendar (`calendar id`); this action is idempotent and raises a 404 error if the event is not found.
Create a calendar
Creates a new, empty google calendar with the specified title (summary).
Connect any two apps with Notis in the middle.
Zendesk and Google Calendar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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