Make room to welcome new users
Give new users a consistent welcome touchpoint by reserving time according to a schedule you set.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Quick Add Event
Parses natural language text to quickly create a basic google calendar event with its title, date, and time, suitable for simple scheduling; does not support direct attendee addition or recurring events, and `calendar id` must be valid if not 'primary'.
Why this helps
New-user follow-up is easy to miss when it depends on remembering to create a calendar hold.
- Reserve follow-up time when a new Zendesk user appears.
- Apply a timing rule that fits your onboarding process.
- Avoid assuming a schedule you have not specified.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Google Calendar once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis: When Zendesk creates a new user, add a welcome-call hold using my stated timing rule and include the user's name in the title.
- 4Pick the Zendesk New User Created trigger and choose where run reports go.
- 5Test with one real new-user event.
Questions about this workflow
Does Notis know when I want the welcome call?
Only if you include a timing rule in the instruction. Otherwise it should report that the rule is missing instead of choosing a time.
Will the new user be invited automatically?
This workflow creates a basic calendar event. Specify whether to invite anyone only if your scheduling process supports and provides those details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Google Calendar. A trigger fires from one place; an action lands in another.
Zendesk triggers
Google Calendar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Insert Calendar into List
Inserts an existing calendar into the user's calendar list.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Update Calendar List Entry
Updates an existing entry on the user\'s calendar list.
New User Created
Triggered when a new user is created in Zendesk.
Delete Calendar
Deletes a secondary calendar. use calendars.clear for clearing all events on primary calendars.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Update Calendar
Updates metadata for a calendar.
Clear Calendar
Clears a primary calendar. this operation deletes all events associated with the primary calendar of an account.
Create Event
Creates an event on a google calendar, needing rfc3339 utc start/end times (end after start) and write access to the calendar. by default, adds the organizer as an attendee unless exclude organizer is set to true.
Delete event
Deletes a specified event by `event id` from a google calendar (`calendar id`); this action is idempotent and raises a 404 error if the event is not found.
Create a calendar
Creates a new, empty google calendar with the specified title (summary).
Connect any two apps with Notis in the middle.
Zendesk and Google Calendar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Google Calendar.