Keep Gmail threads organized alongside Zendesk tickets
Apply an existing category across a whole customer email thread when the ticket identifies it.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Modify thread labels
Adds or removes specified existing label ids from a gmail thread, affecting all its messages; ensure the thread id is valid.
Why this helps
Related messages in a long email conversation can remain scattered without a consistent thread label.
- Apply an existing label across messages in a thread.
- Keep related email grouped under one category.
- Use ticket-linked thread context to reduce manual filing.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Gmail once in the Notis portal.
- 2Create an automation in Automations and give it a name and prompt.
- 3Tell Notis which existing Gmail label to apply and how to obtain a valid accessible thread ID from the ticket context.
- 4Pick the New Zendesk Ticket trigger and set a report destination.
- 5Test with one real ticket and verify the correct thread and label were used.
Questions about this workflow
Can this create the label too?
No. The thread-label action requires an existing label ID. Use the label list to find a valid ID or create a label separately.
What if the ticket has no thread ID?
The action needs a valid thread ID. Instruct Notis to report missing thread context instead of applying a label.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Gmail. A trigger fires from one place; an action lands in another.
Zendesk triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
New User Created
Triggered when a new user is created in Zendesk.
Create label
Creates a new label with a unique name in the specified user's gmail account.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Zendesk and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Gmail.