Bring relevant Gmail history into a new Zendesk ticket review
See whether you already have useful customer context in Gmail before deciding what to do next.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Why this helps
Important customer history can be split between support tickets and email threads.
- Surface potentially related email messages for review.
- Reduce manual mailbox searching during ticket triage.
- Keep the final support decision with a human.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Gmail once in the Notis portal.
- 2Create an automation from Automations and enter its name and prompt.
- 3Tell Notis to search Gmail using available customer identifiers from each new ticket and report matching results.
- 4Choose the New Zendesk Ticket trigger and a report destination.
- 5Test with one real ticket and confirm the search terms find relevant messages.
Questions about this workflow
Will the workflow know the customer's email address?
It can use identifiers present in the ticket data. If the address is missing, Notis cannot reliably search by it.
Does this change or send any email?
No. This workflow fetches matching email messages for context and does not modify them.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Gmail. A trigger fires from one place; an action lands in another.
Zendesk triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
New User Created
Triggered when a new user is created in Zendesk.
Create label
Creates a new label with a unique name in the specified user's gmail account.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Zendesk and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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