Create Gmail labels for recurring Zendesk ticket themes
Give emerging support themes a place in Gmail so related customer messages are easier to find.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create label
Creates a new label with a unique name in the specified user's gmail account.
Why this helps
Repeated issues can be hard to track when related customer email has no shared label.
- Create labels for themes you define or ask Notis to identify from ticket text.
- Make it easier to organize related email manually or in later workflows.
- Avoid choosing label names before a theme appears.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Gmail once in the Notis portal.
- 2Create an automation in Automations with a name and prompt.
- 3In one instruction, define the ticket theme and a unique Gmail label name to create when it appears.
- 4Pick the New Zendesk Ticket trigger and choose where reports should go.
- 5Test with one real ticket and confirm the label name is appropriate.
Questions about this workflow
Will this label the customer's email automatically?
No. This workflow creates a label. Applying it to messages would require a separate instruction and a supported message or thread identification.
What if the label already exists?
Ask Notis to check existing labels before creating one. Label names must be unique in the Gmail account.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Gmail. A trigger fires from one place; an action lands in another.
Zendesk triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
New User Created
Triggered when a new user is created in Zendesk.
Create label
Creates a new label with a unique name in the specified user's gmail account.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Zendesk and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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