Keep Airtable support records current as tickets arrive
When a new ticket changes the picture, update the Airtable record your team uses to track that issue or customer.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Update multiple records
Updates multiple existing records in a specified airtable table; these updates are not performed atomically.
Why this helps
Support tracking records drift out of date when ticket details have to be copied by hand.
- Reduce repeated manual edits to support records.
- Keep relevant ticket context near existing tracking information.
- Make it easier to see the latest support activity when reviewing a record.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Airtable once in the Notis portal.
- 2Create an automation in the portal or tell Notis in plain language from any channel.
- 3In one instruction, specify how to identify the existing Airtable record and what ticket context should update it.
- 4Pick the New Zendesk Ticket trigger and choose where run reports should go.
- 5Test with one real ticket and a matching record.
Questions about this workflow
Will this create a record if none exists?
No. The Update multiple records action updates existing records. The instruction must identify records that already exist in the specified Airtable table.
Are multiple record updates atomic?
No. Airtable's Update multiple records action does not perform updates atomically.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Airtable. A trigger fires from one place; an action lands in another.
Zendesk triggers
Airtable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Comment
Creates a new comment on a specific record within an airtable base and table.
New User Created
Triggered when a new user is created in Zendesk.
Create Field
Creates a new field within a specified table in an airtable base.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create multiple records
Creates multiple new records in a specified airtable table.
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
Zendesk and Airtable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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