Keep every new Zendesk ticket visible in Airtable
New support requests can disappear in a busy inbox. Give every Zendesk ticket a place in your Airtable intake log.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Why this helps
A new ticket arrives while you are focused elsewhere, and it is easy to lose track of it or forget to review it later.
- Keep new support requests in a central Airtable view.
- Reduce manual copying between support and planning tools.
- Review ticket intake alongside other work.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Airtable once in the Notis portal.
- 2Create an automation in the portal or tell Notis in plain language from any channel.
- 3In one instruction, ask Notis to create an Airtable record for each new Zendesk ticket in your chosen intake table.
- 4Pick the New Zendesk Ticket trigger and choose where run reports should go.
- 5Test with one real ticket.
Questions about this workflow
What starts this automation?
A new ticket created in the Zendesk view associated with the New Zendesk Ticket trigger.
Do I need to configure field mappings?
No. Describe the Airtable record you want in one plain language instruction. The Airtable table must already exist and accept the values Notis sends.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Airtable. A trigger fires from one place; an action lands in another.
Zendesk triggers
Airtable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Comment
Creates a new comment on a specific record within an airtable base and table.
New User Created
Triggered when a new user is created in Zendesk.
Create Field
Creates a new field within a specified table in an airtable base.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create multiple records
Creates multiple new records in a specified airtable table.
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
Zendesk and Airtable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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