Put Zendesk follow-up context on the Airtable record
Keep the next review cue close to the work. Have Notis add a comment when a new Zendesk ticket needs attention.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Comment
Creates a new comment on a specific record within an airtable base and table.
Why this helps
Support context is scattered across tickets and records, making it harder to pick up the next action without reopening several tools.
- Keep a review cue with the relevant Airtable record.
- Make it easier to resume support work after an interruption.
- Reduce context switching between ticket and planning views.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Airtable once in the Notis portal.
- 2Create an automation in the portal or tell Notis in plain language from any channel.
- 3In one instruction, describe which existing Airtable record should receive a comment and what useful ticket context the comment should contain.
- 4Pick the New Zendesk Ticket trigger and choose where run reports should go.
- 5Test with one real ticket and its matching Airtable record.
Questions about this workflow
Does this create the Airtable record too?
No. This action adds a comment to a specific existing Airtable record. Tell Notis how to identify the record, and make sure the needed base, table, and record are available.
What if the corresponding Airtable record cannot be identified?
The automation needs enough information in its instruction and available data to identify an existing record. Test with a real example to check that it can do so.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Airtable. A trigger fires from one place; an action lands in another.
Zendesk triggers
Airtable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Comment
Creates a new comment on a specific record within an airtable base and table.
New User Created
Triggered when a new user is created in Zendesk.
Create Field
Creates a new field within a specified table in an airtable base.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create multiple records
Creates multiple new records in a specified airtable table.
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
Zendesk and Airtable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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