Turn multi-item ticket context into Airtable intake records
When a Zendesk ticket contains several distinct requests to track, ask Notis to turn the available items into separate Airtable records.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create multiple records
Creates multiple new records in a specified airtable table.
Why this helps
A ticket with several requests can become one dense note that is difficult to assign or review as separate work.
- Separate distinct trackable requests into individual records.
- Make follow-up easier to scan and prioritize.
- Avoid manually splitting a multi-part request into records.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Airtable once in the Notis portal.
- 2Create an automation in the portal or tell Notis in plain language from any channel.
- 3In one instruction, explain when to split available ticket context into multiple Airtable records and what each record should represent.
- 4Pick the New Zendesk Ticket trigger and choose where run reports should go.
- 5Test with one real ticket that contains multiple distinct items.
Questions about this workflow
Will this split every ticket into multiple records?
The instruction should specify when a ticket contains multiple distinct items. For a ticket with one item, have Notis create only the record your workflow needs.
Can this action create any number of records?
It creates multiple new records in a specified Airtable table. Keep the instruction grounded in the ticket context available to Notis and your table's field types.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Airtable. A trigger fires from one place; an action lands in another.
Zendesk triggers
Airtable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Comment
Creates a new comment on a specific record within an airtable base and table.
New User Created
Triggered when a new user is created in Zendesk.
Create Field
Creates a new field within a specified table in an airtable base.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create multiple records
Creates multiple new records in a specified airtable table.
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
Zendesk and Airtable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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