Follow up on WhatsApp inquiries by SMS
When a new WhatsApp message needs a second touch, let Notis send a concise SMS follow-up through Dripcel.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Send SMS
Tool to send a single sms to a contact. use when you need to deliver a targeted message immediately or schedule it for later.
Why this helps
Promising inquiries can get lost when you have to switch from WhatsApp to another tool and remember to follow up later.
- Reduce manual follow-up after an inbound inquiry.
- Keep the next step moving without switching apps.
- Use a prompt to describe the follow-up message and timing.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Dripcel once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name and prompt.
- 3Describe when an inbound WhatsApp message should lead to an SMS and what the SMS should say.
- 4Pick the New Message Received trigger and choose where run reports go.
- 5Test with one real example.
Questions about this workflow
What starts this automation?
A new inbound message delivered to your WhatsApp Business number through the Cloud API webhook.
Does it send an SMS for every message?
The prompt you provide describes which messages merit an SMS and what to send. Test with a real example to confirm the intended behavior.
Can it send an SMS to a number that is not in Dripcel?
The Send SMS action sends to a contact. The available action description does not say it creates a missing contact, so confirm the recipient exists in Dripcel.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Dripcel. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Dripcel actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Contact
Tool to delete a contact by their cell number. use when you need to remove a contact from dripcel after confirming the msisdn.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Dripcel Campaigns
Tool to retrieve a list of all campaigns. use after authenticating when you need to paginate or filter campaigns.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
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New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Get Deliveries
Tool to retrieve a list of deliveries. use when you need to fetch delivered messages optionally filtered by cell or customerid.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Get email templates
Tool to list all available email templates. use when you need to retrieve available templates before sending email campaigns.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
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Search replies based on filters
Tool to search replies based on filters. use when you need to find replies by id, campaign, date range, or content.
Connect any two apps with Notis in the middle.
Whatsapp and Dripcel, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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