Turn WhatsApp choices into Dripcel contact tags
Capture a customer's selected preference in the tags your team already uses in Dripcel.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Add tags to a contact
Tool to add tags to a contact. use when you need to assign tag ids or tag names to an existing contact by msisdn. set create missing contact=true to auto-create the contact if it does not exist.
Why this helps
A preference shared in an interactive message is easy to miss when someone must copy it into a separate contact record.
- Record customer choices as contact tags.
- Reduce manual contact cleanup after a campaign or conversation.
- Keep the preference tied to the recipient's Dripcel contact.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Dripcel once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name and prompt.
- 3Tell Notis which interactive replies correspond to which existing Dripcel tags.
- 4Pick the Interactive Reply Received trigger and choose where run reports go.
- 5Test with one real example.
Questions about this workflow
What counts as an interactive reply?
A customer tapping a quick-reply button or selecting an option from an interactive list message you sent.
Does the action create a missing Dripcel contact?
The Add tags action can auto-create a contact when create missing contact is true. Describe this in the prompt if that is the intended outcome.
Do I need to build field mappings?
No. Tell Notis the intended outcome in plain language, then choose the trigger and report channel.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Dripcel. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Dripcel actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Contact
Tool to delete a contact by their cell number. use when you need to remove a contact from dripcel after confirming the msisdn.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Dripcel Campaigns
Tool to retrieve a list of all campaigns. use after authenticating when you need to paginate or filter campaigns.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Get current credit balance
Tool to get current credit balance. use after authenticating and when you need to verify account balance before credit-consuming operations.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Get Deliveries
Tool to retrieve a list of deliveries. use when you need to fetch delivered messages optionally filtered by cell or customerid.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Get email templates
Tool to list all available email templates. use when you need to retrieve available templates before sending email campaigns.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Get sales
Tool to retrieve a list of all sales. use when you need comprehensive sales data for reporting or analytics.
Dripcel Post Compliance Send
Tool to check a list of cell numbers against campaign targeting criteria. use when ensuring suppliers comply with your campaign rules before sending messages.
Search replies based on filters
Tool to search replies based on filters. use when you need to find replies by id, campaign, date range, or content.
Connect any two apps with Notis in the middle.
Whatsapp and Dripcel, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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