Answer WhatsApp purchase questions with DPD context
Stop switching between a customer chat and your DPD account just to understand a purchase question. Notis can retrieve purchase records and summarize relevant context for your review.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
List DPD Purchases
Tool to list all purchases made through your dpd account. use when you need to retrieve purchase records with optional date filters and pagination for reporting or analysis.
Why this helps
A customer asks about an order in WhatsApp, but the purchase details are somewhere else and easy to lose track of.
- Bring purchase context into the same review as the customer question.
- Reduce manual searching through purchase records.
- Keep a concise summary ready for your next reply.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and DPD once in the Notis portal.
- 2Create a new automation in Automations, then give it a name and prompt.
- 3In one instruction, ask Notis to review inbound purchase questions, retrieve relevant DPD purchase records, and summarize likely matches for your review.
- 4Choose the New Message Received trigger and select where run reports should go.
- 5Test with one real WhatsApp question and confirm the returned purchase context is useful.
Questions about this workflow
Will this send a reply to the customer?
No. The available DPD actions retrieve purchase records; they do not send WhatsApp replies. Review the summary and respond through your usual channel.
Can it identify a purchase from any question?
Only when the message includes enough information to find relevant records. If key details are missing, Notis can report that it could not identify a likely match.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Dpd2. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Dpd2 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Storefront
Tool to retrieve details of a specific storefront by its id. use when you need storefront metadata after you have its id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List DPD Customers
Tool to list customers in your dpd account. use when you need a filtered or paginated list of customers for reporting or synchronization.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
List DPD Purchases
Tool to list all purchases made through your dpd account. use when you need to retrieve purchase records with optional date filters and pagination for reporting or analysis.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
List Storefronts
Tool to list all storefronts in your dpd account. use after authenticating to fetch storefront details before managing products or purchases.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
List Subscribers
Tool to list subscribers for a given storefront. use when you need a paginated and filtered list of subscribers after storefront setup.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
DPD: Ping API
Tool to ping the api to check its status. use when verifying api connectivity before further operations.
Verify DPD Notification
Tool to verify a webhook notification's authenticity by posting back the original signature and payload. use after receiving a notification to confirm it originates from dpd.
Connect any two apps with Notis in the middle.
Whatsapp and Dpd2, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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