Turn customer questions into your next social content brief
Capture what customers are asking, then use your Dotsimple reports to shape a timely content idea.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
List Reports
Tool to list all account-level reports. use when you need to fetch aggregated account metrics chronologically after authentication.
Why this helps
Customer questions arrive in chat, while social performance data lives somewhere else. Useful content ideas can get lost between the two.
- Keep recurring customer questions visible as content opportunities.
- Review available account reports alongside the incoming question.
- Receive a short recommendation without switching between chat and analytics.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Dotsimple once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3Tell Notis to summarize the customer question and compare its topic with relevant Dotsimple account reports; note when the reports do not provide enough evidence.
- 4Pick the WhatsApp New Message Received trigger and choose where run reports should go.
- 5Test with one real customer message.
Questions about this workflow
Does this publish a social post for me?
No. The available Dotsimple action retrieves account-level reports. Notis can send a content brief to your run report channel, but this workflow does not create or publish a post.
Can it tell me whether a topic is performing well?
It can summarize relevant metrics present in the returned reports. If the reports do not contain useful topic-level evidence, the brief should say that.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Dotsimple. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Dotsimple actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Tag
Tool to create a new tag in dotsimple. use when you need to categorize content with custom tags. example: create a tag named "news" with color "#38bdf8".
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Media Files
Tool to delete multiple media files in the workspace. use after confirming unwanted files. call this when you have a list of media ids to remove. returns success status.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Delete Tag
Tool to delete a tag by its uuid. use when you need to remove a specific tag; ensure the uuid is correct before invoking.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Get Media File
Tool to retrieve details of a specific media file. use when you have the mediafileid and need its metadata.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Get Tag by UUID
Tool to retrieve details for a specific tag by uuid. use when you need full tag information after obtaining its identifier.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
List Accounts
Tool to list all connected social media accounts in the workspace. use when you need to retrieve available accounts before posting or scheduling content.
List Autoresponders
Tool to list all autoresponders. use when you need to browse through your autoresponder setup.
List Media Files
Tool to list all media files with optional pagination. use when you need to retrieve or browse uploaded media files page by page.
Connect any two apps with Notis in the middle.
Whatsapp and Dotsimple, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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