Turn a WhatsApp status event into a postcard follow-up
Let a meaningful message status change surface a physical follow-up, while Notis checks that the address and postcard artwork are ready.
Trigger
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Action
Send Postcard
Tool to send a postcard via u.s. mail with specified recipient, sender, and front/back images. use after confirming recipient addresses and design urls. example: send postcard(to name='john doe', ..., front image='https://...', back image='https://...')
Why this helps
Status events are easy to overlook when they arrive amid ongoing customer conversations and other work.
- Use relevant status events to start a planned follow-up
- Keep physical outreach from slipping through the cracks
- Confirm mailing details before sending
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Docupost once in the Notis portal.
- 2Create an automation and describe which status event merits a postcard and how to confirm its recipient and design.
- 3Pick the WhatsApp Message Status Updated trigger.
- 4Choose where Notis should send run reports.
- 5Test with one real status event and confirm the address and postcard image URLs.
Questions about this workflow
How does WhatsApp provide this trigger?
It delivers message status changes through real-time webhooks. The trigger cannot directly poll for status updates.
Can the automation send to anyone in my contacts?
The event and prompt must identify the intended recipient, and the Docupost action requires a confirmed address.
What postcard materials are needed?
Docupost requires front and back image URLs, along with recipient and sender details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Docupost. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Docupost actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Send Letter
Tool to send a letter via u.s. mail with specified recipient, sender, and pdf. use after confirming recipient and document details. example: send letter(to name='john doe', to address='123 main st, ...', file url='https://...')
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Send Postcard
Tool to send a postcard via u.s. mail with specified recipient, sender, and front/back images. use after confirming recipient addresses and design urls. example: send postcard(to name='john doe', ..., front image='https://...', back image='https://...')
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Connect any two apps with Notis in the middle.
Whatsapp and Docupost, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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